Welcome! Welcome to our Quality page. We believe that most solicitors believe that they are producing a quality result but few actually sit down to consider how they can ensure it. We've taken the matter to heart and there follows a few ways in which we think that we have gone out of our way to keep all our clients satisfied.

What's different about us? We believe that Solicitors have, thus far, had a fairly narrow view of their role. For us, though, the issue is outcomes. We train hard for our role, then having met with you, we always look first at what you, the client, want to achieve. We then consider if that is achievable, discuss the cost with you and finally put it into practise.

Our Guide To Quality issues for Solicitors 1. Training. This is the most serious issue for us. We believe that most problems can be foreseen or dealt with when they occur if we have the best of training available to us. 2. Client satisfaction. Linked to training this is the end result for us. The two are the "horse and carriage" of the practise of law. We survey our clients and for 1995 we are pleased to say that over 95% of our clients reported that they were very or fairly satisfied. 94% said that they would use us again. This compares well with the average in the profession. 3. Realism in our fee structure. We believe that you will not trust us if we are not as open as possible with the costs. Apart from any other consideration everyone needs to maintain a budget. We will give you an estimate in advance, on request, even before you instruct us. You will certainly receive cost advice when you instruct us (whether you ask or not). Some kinds of legal work are impossible to estimate in advance as the amount of work is dependent on the actions of others. For many others,however, a reasonable estimate in advance is possible. Even for those where it is not we can give an hourly rate and a rough estimate of the likely costs.